Dana Neal learned all the ins and outs of the credit game while collecting debts for the Greater Lakes Higher Education Corporation. He quickly became disenchanted with the way his peers conducted themselves and with the state of credit reporting in the United States in general.

After graduating from Ohio State University with a degree in aviation, Neal went on to active duty, piloting several types of aircraft, including the UH-60 Black Hawk helicopter and various multi-engine airplanes.

He was injured in the line of duty and medically retired from military service, and his subsequent financial hardships led him to become a consumer advocate, dedicated to championing the cause of individual consumers. His mission: to inform others of their rights and to demonstrate that they wield significant power over their credit report. In keeping with that goal, he founded BestCredit. He now spends his time teaching others what his experience as both a collector and a debtor has taught him about debt collection and credit reporting.